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SMS BASED COMPLAIN FLOW MANAGEMENT SYSTEM


MAIN FEATURES

  • Complain collection systems on main-SMS server. Instead of calling customer can register their complain, location, type of complains & contact person & time on SMS.
  • Customer can register the complaints by SMS through their registered mobile numbers.
  • Complain registration number can be given to customers. <\li>
  • The server will automatically inform the concern Engineer/ Engineers for the complaints registered.
  • On resolution of the complaints the Engineers can send the SMS to update the information on the server for the work done reporting.
  • Regular reports to service manager for complain received & attended on his mobile by SMS or in his email account.
  • Various Templates can be loaded on customer’s mobile from main server for easy & layman operations.
  • Any information related to the customer support can also be sent to the customers on Inquiry by SMS like Call charges, Annual Maintenance charges etc.
  • Confirmation message to customers for work satisfaction.

BENEFITS TO ORGANIZATION

  • Reduction in complains registration error while taking the complaints on the phone.
  • Easy complain flow, allocation & reporting as mobile is available with all engineers and customers both.
  • Reduction in head-ach of attending call from customers.
  • Reducing arguments from engineers for complains not received.
  • The management can also judge the efficiency of the Servicing individuals.
  • No special data entry required, so manipulation can be reduced from engineer side.